Refund & Cancellation Policy

How payments, cancellations, and refunds work when a reseller pays landed cost on ResellSetu.

Last Updated: September 13, 2026

1. Who pays and what is collected

The reseller pays the price shown at checkout online through Razorpay or PhonePe Payment Gateway (UPI, cards, or net banking as offered). We do not offer cash on delivery. See Pricing.

2. Cancellation by the reseller

  • If the order is not yet confirmed or shipped, the reseller may request cancellation on WhatsApp or from the order screen. A successful online payment is refunded to the original UPI / payment method.
  • If the order is already shipped, cancellation is not automatic. The parcel must be delivered or returned as per the shipping policy. Refunds after dispatch follow section 4.

3. Cancellation by ResellSetu or the supplier

If stock cannot be fulfilled after payment, or the order is cancelled by the supplier or ResellSetu before dispatch, the full amount paid for that order is refunded to the reseller’s original payment method.

4. Returns

Eligible products can be returned according to the ResellSetu Return & Refund Policy.

  • 3-Day Easy Return: request a return within 3 days of delivery. The product must be unused, unworn, unwashed, and unaltered, with original packaging and tags where applicable.
  • Change of mind, size you selected, or similar reasons: the actual return courier charge may be deducted from the refund. There is no fixed return fee.
  • Wrong product, wrong variant, damage on arrival, or a verified defect: the return shipping cost is not deducted from the refund.
  • Non-returnable products are marked on the product page and cannot be returned.

The path is return request, return pickup, product received, quality inspection, then refund processed. A refund is not issued before inspection.

5. Refund timeline

Approved refunds start after cancellation is confirmed, or after a returned product passes quality inspection. The bank or UPI app may take further working days to credit the account. Refunds go only to the original payment method used at checkout.

6. Failed or duplicate payments

If UPI, card, or net banking fails but money is debited, or the same order is paid twice, write to us with the payment reference and order number. We reconcile with Razorpay or PhonePe and refund any extra debit to the same method.

7. How to request a refund

WhatsApp +91 99797 96968 or email contact@resellsetu.in with order number, payment reference, and reason.