Last Updated: September 13, 2026
We currently fulfil orders only within India. The reseller must enter a complete name, 10-digit mobile, address, city, state, and 6-digit pincode at checkout. We do not ship internationally.
Dispatch starts after (a) the supplier confirms stock and (b) the reseller’s landed-cost payment is received. The supplier sends the parcel with their own courier, usually within 24–48 hours of confirmation on working days (Monday–Saturday, excluding public holidays). ResellSetu does not collect the parcel through its own courier partner.
Parcels are packed by the supplier in unbranded / white-label packaging where available. The shipping label uses the reseller’s shop name and phone as the sender, not the supplier’s brand. Supplier invoices or price lists are not enclosed.
After the supplier hands the parcel to their courier, metro and Tier-1 cities usually receive it in 3–6 working days. Other serviceable pincodes typically take 5–10 working days. Timing depends on the supplier’s courier. Delays caused by weather, strikes, or an incorrect address are outside ResellSetu’s control.
When the supplier marks the order shipped, the courier name and AWB / tracking number appear on the reseller’s order page. The reseller can share that status with their customer. There is no extra shipping charge at ResellSetu checkout; catalogue prices are treated as GST and shipping-inclusive from the supplier.
If the customer address or phone is incomplete, the courier may return the parcel. Re-attempt or re-dispatch charges may apply. The reseller is responsible for the accuracy of the delivery details entered at order time. Returns of eligible products after a successful delivery follow our Return & Refund Policy.
WhatsApp +91 99797 96968 or email contact@resellsetu.in with the order number and tracking ID.